Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 413-259-9284 or make an appointment online!

What Our Customers Are Saying

Accommodating, professional, efficient. Meticulous work done. Couldn't ask for anything more from a local business. Thanks Jarek and team!


-Cole L.

I reached out to Jarek to help me with the repairs for my car. I cant say enough about the amazing work that was done. His shop is also located right next to Enterprise so he got me into a rental vehicle the day i dropped it off. The repairs were quick and he was very professional to work with. You would never be able to tell that there was ever any damage! I highly recommend going to his shop if you ever need repairs and want high quality work, contact them! Thank you again!


-Ilyssa R.

I am very happy with the car service I received at Fort Hill Auto! Time and price estimations were accurate. Staff were all very polite, John answered all of my questions and was beyond helpful, and it was a pleasant experience overall. Thanks!


-Marina D.

Great service and people, would highly recommend. They make a difficult situation easier!


-Gary K.

Excellent, Very good crew, highly suggest this place!


-Jacob K.

We have had many jobs done by them and are very satisfied.


-Summerlin Floors
  • Assured Performance Collision Care
  • Infiniti Certified Collision Repair Network
  • Nissan Certified Collision Repair Network
  • Kia Recognized Collision Repair Center
  • Volvo Certified Collision Repair Facility
  • Hyundai Recognized Collision Repair Center
  • FCA US LLC Certified Collision Repair Center
  • Call Us For Service: 413-259-9284